Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at orders@globalgourmetcoffee.com. Please note: returns must be approved by us before being sent back. Items sent back without prior approval will not be accepted.
If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for creating and paying for their own return shipping label. Once your return is received and approved, you’ll receive a full refund to your original payment method.
Return address: 665 North Lake Jessup Avenue, Oviedo FL 32765
You can always contact us for any return questions at orders@globalgourmetcoffee.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.
Exceptions / Non-returnable Items
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (after approval), and once the return is accepted, make a separate purchase for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at orders@globalgourmetcoffee.com.